Frequently Asked Questions

General Questions

INITIATE is a clean, modern room spray designed to elevate your space with a fresh, masculine atmosphere. It is Chapter 001 of the RHEON Series.

Spray 3–5 times into the air or toward high-airflow areas. For cars or smaller spaces, 1–2 sprays is enough.

Yes, but spray away from pets and allow the mist to settle before they return to the room.

Yes, it is safe on most fabrics. Test on a small hidden area first to confirm compatibility.

Shipping & Delivery

Orders ship within 24–48 hours. Tracking information is sent by email or SMS once shipped. Shipping times vary.

No, Currently Rheon Is only available in the USA. Plans to expand in the future.

A tracking link is sent after your order ships. You can also track through your account or confirmation email.

Contact us within 7 days if your package is lost or damaged. We will replace or resolve the issue quickly.

Returns & Refunds

Refunds are available for unused, sealed room sprays returned within 14 days of delivery. Opened products cannot be refunded.

Exchanges are available for unopened bottles only. Once opened, the product cannot be exchanged.

Please review scent notes before purchasing. Opened room sprays cannot be returned or refunded.

Refunds are processed within 3–5 business days after we receive and inspect the returned item.

Product Information

INITIATE features bergamot, clean musk, and warm amberwood for a fresh, modern, masculine atmosphere.

The scent lasts 4–6 hours depending on room size, airflow, and surface absorption.

Yes. Rheon makes products with high quality, luxury home-safe ingredients and is free from parabens, phthalates, and harsh additives.

INITIATE is developed, blended, and bottled in Florida, United States using high-quality ingredients.